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Sales & Customer Relationship Specialist
Artemest is seeking a passionate and experienced Sales & Customer Relationship Specialist to enhance its Customer Care Team in Milan.
The ideal candidate is a self-starter, passionate about the interior design industry and enjoys interacting with people.
Main Duties and Responsibilities:
- Provide excellent customer support (in English) through emails, inbound and outbound calls and live chat to our customers in the US time zone
- Be a trusted advisor for customers during their whole journey, in particular in the pre-sales and sales phase for bespoke products’ orders
- Develop strong relationships with B2C and B2B prospects and convert them into loyal customers
- Interact with our network of Italian artisans to negotiate the best solution for the company and its customers
- Generate strong sales whilst guaranteeing exceptional levels of customer experience
- Collaborate with other internal Teams (Logistics, Product Management and Technology)
- Continuously evaluate internal customer care processes and propose business development initiatives
ARTEMEST is the online destination for the finest handmade décor. Our mission is to re-establish the authentic concept of luxury based on heritage, uncompromised quality and craftsmanship. Launched in June 2015 by the Jewelry Designer Ippolita Rostagno and Marco Credendino, ARTEMEST offers a unique shopping experience through curated editorial content and exceptional videos. Our team includes international experienced professionals coming from luxury retail, e-commerce and editorial.